How can I track my order?

How can I track my order?

If it’s been less than five business days since your order was shipped, your course materials may be on their way! To track your order, locate the tracking number we provided in your order confirmation email. Use that number to track your shipment at USPS or FedEx (if you are unsure of your tracking number, please contact us at orders@cognella.com).

If the tracking system says your shipment has been delivered, but you haven’t received your order, review the following options, which are based on your shipment location:

  1. If you live on campus, check in with the mail service that delivers packages to your campus. Please note that some campuses have separate locations for USPS and FedEx packages.
  2. If you live in an apartment complex or off-campus housing, check in with your leasing or management office to see if the package was left with them (it may not fit in your mailbox). You may  need to contact your local post office to pick up your package (some leasing offices refuse to accept packages). For more information on contacting your local post office, call 1-800-ASK-USPS or visit http://www.usps.com/postmasterfinder/.
  3. If you have roommates, check in with them to see if they picked up your package and forgot to tell you it arrived.

If these steps don’t help you locate your course materials, or the tracking database doesn’t state that your shipment has arrived, please contact us at orders@cognella.com or 858-552-1120. We’ll remedy the situation as soon as possible!