Student Resources

Purchase Materials

  • Search for course materials
  • Read ordering FAQs
  • Buy a bundle and save

Access Digital Materials

  • Access Cognella ebooks
  • Digitally download first 30% of your text
  • Log in to Cognella Active Learning

Track Orders

  • Track shipping
  • Read shipping FAQs
  • Digitally download first 30% of your text

Need help? Check out our Student FAQs below.

If you don’t find the answer you’re looking for, contact us at orders@cognella.com or 858-552-1120 ext 503.

Frequently Asked Questions

Ordering

Our online store accepts all major credit cards and MasterCard/Visa debit cards.
If you're having trouble locating your course materials, they may be sold exclusively through your campus bookstore or they may be published by another academic publisher. Double-check with your professor or TA to ensure your learning materials are published by Cognella and to see if they might have some direct purchase links for you. If you have an email from your professor directing you to the Cognella Student Store, and you still can't find your course materials on our site, please contact us at orders@cognella.com or 858-552-1120 ext. 503.
Please fill out our return request form. When you do, please specify that you ordered the wrong materials and need to exchange them. Once submitted, a manager will review your form and be in touch as soon as possible.
An "Email Me When Ready" button means that your course materials are not quite ready for sale. We are actively working on getting these materials ready for your course. If you click the "Email Me When Ready" button, we'll email you as soon as your course materials are available for purchase.

Shipping & Delivery

If it's been less than five business days since your order was shipped, your course materials may be on their way! To track your order, locate the tracking number we provided in your order confirmation email. Use that number to track your shipment at USPS or FedEx (if you are unsure of your tracking number, please contact us at orders@cognella.com). If the tracking system says your shipment has been delivered, but you haven't received your order, review the following options, which are based on your shipment location:
  1. If you live on campus, check in with the mail service that delivers packages to your campus. Please note that some campuses have separate locations for USPS and FedEx packages.
  2. If you live in an apartment complex or off-campus housing, check in with your leasing or management office to see if the package was left with them (it may not fit in your mailbox). You may  need to contact your local post office to pick up your package (some leasing offices refuse to accept packages). For more information on contacting your local post office, call 1-800-ASK-USPS or visit http://www.usps.com/postmasterfinder/.
  3. If you have roommates, check in with them to see if they picked up your package and forgot to tell you it arrived.
If these steps don't help you locate your course materials, or the tracking database doesn't state that your shipment has arrived, please contact us at orders@cognella.com or 858-552-1120 ext. 503. We'll remedy the situation as soon as possible!
If your order has already shipped, our customer service team won't be able to change the shipping address associated with your original order. However, you can contact the mail carrier (USPS or FedEx) to provide them with information regarding your order to see if they can reroute the package to a new address. If your order has not shipped yet, contact contact us at orders@cognella.com or 858-552-1120 ext. 503 immediately. Our customer service team will look into your order to see if we can change your address before your package ships. In either case, be sure to log in to your Cognella Student Store account and update your shipping address there, so that we ship your materials to the correct address the next time you order with us.
Please complete our return request form, including details about your damaged course materials. A team member will be in contact with you as soon as possible to remedy the situation.

Returns & Exchanges

Cognella subscribes to an on-demand printing model. This means we only print what students order through our online store, we don't keep regular inventory or back stock of any course materials, and we print and ship each order individually from several locations across the country. These practices reduce our overhead costs and shipping times—and help to keep our prices low. For these reasons, all sales are final and, in most cases, we don't accept returns or issue refunds for course materials. However, we do realize that some situations can't be controlled, and we will try to make exceptions for reasonable circumstances. If you'd like to request a return or refund, please complete our return request form. Once submitted, a manager will review your request and will be in touch as soon as possible.
Please complete our return request form, including details about your damaged course materials. A team member will be in contact with you as soon as possible to remedy the situation.

Active Learning

Visit store.cognella.com/codes/redeem to redeem your access code. After redeeming your code, you'll be prompted to input your name and school-affiliated email address. Then, choose your course and section. When you've successfully input all the required information, we'll send you an email with additional course registration instructions.
You can determine your Cognella Active Learning type by:
  • Checking the Cognella Active Learning description on the product page for your course;
  • Checking your order confirmation email;
  • Asking your professor.
Cognella Active Learning is a digital environment built by an instructor that contains educational activities, including games, flashcards, quizzes, assignments, and more. Cognella Active Learning activities can either supplement a course or serve as a standalone course.
Cognella Active Learning provides you with interactive learning activities, such as flashcards, quizzes, PowerPoint lectures, etc., while an ebook provides you with reading material only. A Cognella Active Learning environment will not contain the same information as a print or digital textbook assigned for your course. If your instructor has assigned Cognella Active Learning and a textbook, you must purchase both components for your course. Often, these components are provided as a bundle at a discount.
Cognella Active Learning is built on open web standards, so most features are supported on mobile devices. Materials can be accessed via mobile browsers, but there is no standalone Cognella Active Learning app. Although it is possible to view your course materials on your phone or tablet, we strongly recommend that you use a computer to complete any quizzes, assignments, or discussion posts.

Hosted Active Learning

  1. If you've enrolled in or been invited to a course, you will receive an email invitation containing the email address to use for your login. Click the Get Started button in the email (or copy and paste the URL into your web browser) to accept the course invitation. Note: Make sure to check your Spam or Junk folder if the invitation is not in your inbox.
  2. When you are redirected to the page for your course, press the green Accept button in the upper right corner. You will then be directed to create an account. This account is separate from your Cognella Student Store account and any university account you may have.
  3. To finalize your registration, enter a password, enter your time zone, check the box to agree to the terms of use, and press the Register button.
  4. Once you have completed your registration, go to https://active.cognella.com to log in. (You may want to bookmark this login page for easy access!)
  1. Double-check the inbox associated with the email address you used to purchase your learning materials in the Cognella Student Store. Also, check your Spam or Junk email folders.
  2. If you can't locate the email invitation, forward your order confirmation email to orders@cognella.com or submit a support ticket at http://cognellahelp.freshdesk.com. Please provide your first and last name, email address, school, course name, section number, and order number, along with a brief explanation of the issue. You can also reach a customer service team member at 858-552-1120 ext. 503.
If you can log into your account but certain features are missing--for example, flashcards are showing blank images--the problem may be with your browser. Also if you try to navigate through the course but are redirected to the dashboard, it’s most likely a browser issue. First, try using a different browser. Chrome, Firefox, or Safari (for Mac) are preferred. If that doesn’t work, follow instructions below for clearing the cache and removing any pop-up blockers.

Chrome for PC

Chrome for Mac

Firefox for PC

Firefox for Mac

Safari for Mac

 

Chrome for PC

  • To clear Cache:
    • In the Chrome browser toolbar, click the Chrome menu
    • Click the More Tools
    • Click the Clear browsing data
    • Use the drop-down menu to select the time range you want to clear browsing data.
    • Clear browsing data by selecting checkboxes. Select the Cookies and other site and plug-in data and Cached images and files
    • Click the Clear Browsing Data
  • To remove pop up blocker:
    • At the top right, click the icon you see: Menu or More.
    • Click Settings.
    • At the bottom, click Show advanced settings.
    • Under "Privacy," click Content settings.
    • Under "Pop-ups," select an option:
    • Do not allow any site to show pop-ups (recommended)
    • Allow all sites to show pop-ups
  • To learn more Chrome, visit Google Support.

Chrome for Mac

  • To clear cache
    • On the browser toolbar, click the Chrome menu icon.
    • Select the More Tools
    • Select the Clear browsing data
    • In the data drop-down menu, select the time range where you want to clear browsing data.
    • Select the Cookies and other site and plug-in data and Cached images and files
    • Click the Clear Browsing Data
  • To remove popup blocker:
    • Open Chrome
    • Open Chrome Menu
    • Select Preferences
    • Select Under the Hood
    • Content settings
    • Select Allow all sites to show pop-ups
    • Close all boxes
  • To learn more Chrome, visit Google Support.

Firefox for PC

  • To clear Cache:
    • In the Firefox menu bar, click the Open menu
    • Select the Options
    • Select the Advanced icon, then select the Network
    • Under the Cached Web Content heading, click the Clear Now
  • To disable popup blocker:
    • Open the "Mozilla Firefox" Browser.
    • Click on the drop down menu on the top left corner of the Firefox browser, and select "Options."
    • The "Options" window will open.
    • Click on the "Content" tab.
    • Check the "Block pop-up windows".
    • Click the "ok" button.
    • Pop-Up Windows is now blocked in Mozilla Firefox Browser.
  • To learn more about Firefox, visit Firefox Support.

Firefox for Mac

  • To clear cache:
    • In the Firefox menu bar, click the Firefox option.
    • Select the Preferences link.
    • Click the Privacy tab.
    • Under the History heading, click the clear your recent history link.
    • Select the Cache checkbox.
    • Click the Clear Now button.
  • To disable popup blocker:
    • Open Firefox.
    • Click the Firefox menu in the upper right.
    • Click Preferences in the drop-down menu.
    • In the left-hand navigation, click Content.
    • Under Pop-ups, uncheck Block pop-up windows.
  • To learn more about Firefox, visit Firefox Support.

Safari for Mac

  • To clear cache:
    • In the Safari menu bar, click the Safari option.
    • Click the Clear History link.
    • In the Clear drop-down menu, select the time range where you want to clear browsing data.
    • Click the Clear History button.
  • To disable popup blocker:
    • Open Safari.
    • In the top left of the window, click Safari.
    • Click Preferences in the drop-down menu.
    • Click the Security tab found on the top row.
    • Under Web content, uncheck Block pop-up windows.
  • To learn more about Safari, visit Apple Support.
The Hosted Cognella Active Learning platform is based on the Canvas learning management system. The Canvas student user guides are an excellent resource for learning how to perform tasks within the system, such as how to check your grades, submit an assignment, or update your time zone or profile settings. Cognella Active Learning has made a few customizations to the software, so if something in the Canvas guides is not working as you expected please contact our customer service team at orders@cognella.com.
There are several ways to get help:
  1. Email the Cognella Active Learning help desk at orders@cognella.com. Please provide your name, school, course name, and section number so we can better assist you.
  2. Call a customer service team member at 858-552-1120 ext. 503.

Integrated Active Learning

With Integrated Cognella Active Learning, your course activities have been integrated directly into your school’s learning management system (Blackboard, Canvas, or Moodle). Navigate to your course in your school's learning management system and look for Cognella Active Learning links. If you can’t find the materials, contact your professor directly to ask how the course has been organized and how you can access your online course material.
Cognella Active Learning activities are integrated directly into your school’s learning management system. In order to facilitate the link between the two systems, we need to use the email address that is also used by your school’s learning management system.
If you didn’t use your school email address, your Cognella Active Learning materials won't be able to sync up with your school's learning management system, and you won’t be able to access the activities when you log in. Please contact our customer service team so we can update your account by emailing orders@cognella.com or calling 858-552-1120 ext. 503.
Please contact us at orders@cognella.com or 858-552-1120 ext. 503, so we can adjust your Cognella Active Learning enrollment.

Digital Materials

Digital course materials can be read on your Windows PC, Mac, or mobile device. They are convenient because they are portable, easy to bring to class, and immediately available after your purchase. They are also priced lower than print materials. Due to digital distribution restrictions and copyright protections, Cognella digital materials expire 180 days after purchase.

When you purchase course materials in our online store, you'll have the opportunity to choose between print or digital format. If you order your course materials in digital format, you'll receive immediate access to a full digital download. If you order your course materials in print format, you'll receive immediate access to a partial digital download. The partial digital download typically includes 30% of the title, allowing you to begin reading while your print materials are shipped to you. Add-ons allows you to easily bundle digital materials with a print copy or vice versa - getting the benefits of both print and digital at the best value. You can access Cognella digital course materials via Adobe Digital Editions, which you can download and install for free on your Windows PC, Mac, or mobile device. Please note that digital course materials cannot be opened on a regular PDF reader such as Adobe Reader or Apple Preview. Review Digital Setup for detailed instructions on setting up your digital materials on your preferred device. For most digital materials, you can highlight, annotate, and bookmark content for quick and easy reference. You can also zoom in or search for easy navigation. IMPORTANT: A minority of Cognella titles do not offer the digital format option due to restrictions on digital distribution from third-party vendors. When you select your course materials from the store, you'll see the format options available for your specific course materials. If you have questions, please contact us at orders@cognella.com or 858-552-1120, ext. 503.
After you complete your order, you will be prompted to view your digital materials (whether a partial digital download or a full digital download) in the section of our online store called My Digital Materials. Digital materials can be viewed on Windows PC, Mac, iOS, and Android devices. For Windows and Mac OS, you'll need to download and install the Adobe Digital Editions application. For iOS and Android, please download Bluefire Reader. Both programs support industry-standard PDF/A file format with Adobe ebook DRM (Digital Rights Management). Review Digital Setup for detailed instructions on setting up your digital materials on your preferred device. Please note that your digital course materials cannot be opened on a regular PDF reader such as Adobe Reader or Apple Preview.
You won't be able to read your digital course materials via a regular PDF viewer. You must download and install Adobe Digital Editions (for Windows and Mac OS devices) or Bluefire Reader (for iOS and Android devices).
When you purchase the print format of a Cognella textbook, we provide you with a partial digital download of up to 30% of the materials so you can read and study while print materials are shipped to you. The digital download can be accessed in the My Digital Materials section of your store account and can be viewed in Adobe Reader. Adobe Reader is a free application to view PDF files. You can download and install the application here: https://get.adobe.com/reader/.
Both the link from the My Digital Materials section of your store account and the digital materials stored in Adobe Digital Editions will expire 180 days after purchase. If you are still within 180 days from the date of purchase and your digital materials have expired, please contact us at orders@cognella.com or 858-552-1120 ext. 503.
Though you can attach the downloaded file to an email message and send it, you will not be able to read the file on any other system without downloading the Adobe Digital Editions software and activating it with your Adobe ID.
We are required by many of our publisher partners and third-party rightsholders to limit the amount of time materials are available digitally in order to protect the copyright of the materials.

Adobe ID

Adobe ID is a unique identifier that allows you to assign digital materials to an Adobe account. This way, you can view these materials on all compatible devices you own, regardless of the device where you first downloaded the materials. Once you create your Adobe ID, you must activate either Adobe Digital Editions or Bluefire Reader on your additional devices with your unique Adobe ID.
Adobe sometimes refers to an Adobe ID as a Vendor ID; they are the same.
Your Adobe Digital Editions or Bluefire Reader software is being authorized with your Adobe ID, allowing you to access your digital materials on multiple devices (personal computer, iOS/Apple devices, Android devices, and more).

Adobe Digital Editions

If your device attempts to automatically open your ebook in a program other than Adobe Digital Editions (ADE), you may need to manually open the ebook from within ADE.
  1. Open Adobe Digital Editions and make sure you are in the Library View (not reading an ebook).
  2. Go to File and select Add to Library.
  3. Search the Downloads folder.
  4. Change the File Type from "Ebooks" to "Adobe Content Server Message."
  5. Find the file called URLLink (if there are multiple files, choose the file with the highest number). Double-click or drag and drop the file into Adobe.
  6. Authorize your computer with your Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
Adobe Digital Editions is a free application you'll need to download and install on your Windows PC or Mac to view and manage any digital course materials you order through our online store. To download and install Adobe Digital Editions:
  • Navigate to http://www.adobe.com/solutions/ebook/digital-editions.html.
  • Click "Download" at the top right.
  • Select Windows or Macintosh depending on your computer's operating system.
  • Open the Digital Editions installer (ADE_4.5_Installer) and follow the instructions.
  • If you have a previous version of Digital Editions installed, you may be prompted to migrate books in your library.
  • Detailed instructions with screenshots can be found here.
  • Navigate to http://www.adobe.com/solutions/ebook/digital-editions.html.
  • Click "Download" at the top right.
  • Select Windows or Macintosh depending on your computer's operating system.
  • Open the Digital Editions installer (ADE_4.5_Installer) and follow the instructions.
  • If you have a previous version of Digital Editions installed, you may be prompted to migrate books in your library.
  • Detailed instructions with screenshots can be found here.
To migrate to the newer Digital Editions 4.5, please follow these install instructions. During the process, you will be prompted to migrate books in your library and uninstall the older version.
Windows
  • Intel Pentium 4 processor or later
  • Windows 7 (32 or 64 bit running in 32-bit mode)
  • 512MB of RAM (1GB recommended)
  • 40MB of available hard-disk space
Mac OS
  • Intel Core Duo or faster processor
  • Mac OS X v10.8 or later
  • 512MB of RAM (1GB recommended)
  • 75MB of available hard-disk space
Linux
  • Not supported
Latest specifications: http://www.adobe.com/solutions/ebook/digital-editions/tech-specs.html
Special instructions for installing Adobe Digital Editions on Windows Vista can be found here: http://helpx.adobe.com/digital-editions/kb/installing-digital-editions-20-windows.html
Digital materials cannot be viewed in Adobe Reader. Please download and install Adobe Digital Editions. If you have already installed Adobe Digital Editions on your computer and your book is opening with a PDF viewer, try dragging and dropping the URLLink.acsm file on to your Digital Editions window. Alternatively, try right-clicking the URLLink.acsm file and opening with Adobe Digital Editions. IMPORTANT: Please note that Adobe Digital Editions is not the same as Adobe Reader or Adobe Acrobat.
For Adobe Digital Editions (Windows PC and Mac)
  • From library view within Adobe Digital Editions, press CTRL+SHIFT+D (or CMD+SHIFT+D) on your keyboard.
  • Click "Erase Authorization."
Your notes and bookmarks are stored within Adobe Digital Editions and cannot be exported or shared to other devices.
No. Due to restrictions from publishers and content owners, DRM (Digital Rights Management) protection on your digital materials prevents you from printing to a PDF file.

Bluefire Reader

Bluefire Reader is the app that allows you to read your digital materials on your iOS or Android mobile devices.
Click "Info" at top right of Bluefire Reader, then click "Deauthorize" and confirm.

Troubleshooting for Macs

  1. Go to the Adobe Digital Editions Download Page and download the Adobe Digital Editions 4.5.X Installer for Macintosh. NOTE, if you have an older computer, install Digital Editions 3.0 (under Additional Downloads). DO NOT click on the App Store or Google Play buttons.
  2. Once complete, click on the file to begin the installation process for Adobe Digital Editions (ADE). Macintosh OS X may not not recognize ADE as an identified developer. If it appears as though nothing is happening, follow these additional steps to download ADE onto your device:
    • Click on the Apple symbol at the top left, then select "System Preferences."
    • Select "Security & Privacy."
    • Under the General Tab, click "Open Anyway" to install ADE.
    • Proceed through each window until your computer begins installing ADE onto your device.
    • Once installed, please leave the program open in the background.
  3. On our website, log into your account and go to "My Digital Materials" to download the link for your ebook.
  4. Once the download is complete, right-click the file called URLLink and choose “Open in Finder,” then drag and drop the file into Adobe Digital Editions.
  5. You will be prompted to authorize your device with an Adobe ID. Please authorize your device with your Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
If your device attempts to automatically open your ebook in a program other than Adobe Digital Editions (ADE), you may need to manually open the ebook from within ADE.
  1. Open Adobe Digital Editions and make sure you are in the Library View (not reading an ebook).
  2. Go to File and select Add to Library.
  3. Search the Downloads folder.
  4. Change the File Type from "Ebooks" to "Adobe Content Server Message."
  5. Find the file called URLLink (if there are multiple files, choose the file with the highest number). Double-click or drag and drop the file into Adobe.
  6. Authorize your computer with your Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
This error message occurs when your device is trying to authorize Adobe Digital Editions (ADE). You may need to “unlock” your Keychain to allow access to ADE.
  1. Check Keychain Access (program on Mac).
  2. If there is an entry for "Digital Editions," follow the steps from this Adobe article. https://helpx.adobe.com/digital-editions/kb/error-e_auth_bad_device_key.html
If there is no entry for digital editions or you had to delete the entry:
  1. Open Keychain Access.
  2. Unlock Keychain with the lock symbol located in the top left of the Keychain window.
  3. With Keychain unlocked, open ADE.
  4. Reauthorize your computer with your Adobe ID.
    • TIP: CMD+SHIFT+U or HELP> AUTHORIZE THIS COMPUTER
  5. Sign in with your Adobe ID credentials.
  6. At the popup window asking to sign in with your computer password (“Keychain Access wants to use your confidential information…”) select ALWAYS ALLOW. If your ebook does not open automatically, return to our website, go to "My Digital Materials," and download the link for your ebook.
  7. Right-click the file called URLLink and choose “Open in Finder,” then drag and drop the file into ADE.
  8. Authorize your device with your Adobe ID.
If this error message appears, you'll need to downgrade your version of Adobe Digital Editions.
  1. Navigate to the Applications folder. To do this, click Finder (bottom left of dock), then click on "Applications" on the left-hand side.
  2. Remove Adobe Digital Editions from the Applications folder. To do so, click Adobe Digital Editions in the list (highlight) and delete (move to trash), or right-click the application and move to Trash.
  3. If you have OS X 10.7 "Lion" or newer, install Adobe Digital Editions 3.0 from this link.
  4. If you're using an older version of OS X (before 10.7), install Adobe Digital Editions 2.0 from this link.
  5. Try downloading your book again and open with Digital Editions 3.0 or 2.0.
  6. Enter your Adobe ID when prompted, and then you should see your book begin to download.
This error message can indicate multiple problems. First, verify your system's date and time settings. The clock time, date, and time zone must match where you currently reside. Navigate to System Preferences > Date & Time to check.
  1. Verify "Set Date & Time automatically" is enabled.
  2. Under "Time Zone," verify "Set time zone automatically using current location" is enabled - or make sure the time zone is correct.
  3. Download your book again.
  4. Enter your Adobe ID when prompted, and then you should see your book begin to download.
After updating and syncing your clock with the internet, try downloading your book again. If you continue to see this error, you may need to “unlock” your Keychain to allow access to Adobe Digital Editions
  1. Check Keychain Access (program on Mac).
  2. If there is an entry for "Digital Editions," follow the steps from this Adobe article. https://helpx.adobe.com/digital-editions/kb/error-e_auth_bad_device_key.html
If there is no entry for digital editions or you had to delete the entry:
  1. Open Keychain Access.
  2. Unlock Keychain with the lock symbol located in the top left of the Keychain window.
  3. With Keychain unlocked, open ADE.
  4. Reauthorize your computer with your Adobe ID.
    • TIP: CMD+SHIFT+U or HELP> AUTHORIZE THIS COMPUTER
  5. Sign in with your Adobe ID credentials.
  6. At the popup window asking to sign in with your computer password (“Keychain Access wants to use your confidential information…”) select ALWAYS ALLOW. If your ebook does not open automatically, return to our website, go to "My Digital Materials," and download the link for your ebook.
  7. Right-click the file called URLLink and choose “Open in Finder,” then drag and drop the file into ADE.
  8. Authorize your device with your Adobe ID.
If you receive this error message, verify that you have authorized Adobe Digital Editions with an Adobe ID by following these steps:
  • Click "Help" at the top of Adobe Digital Editions.
  • If "Authorization Information" is grayed out, please authorize  by clicking "Authorize Computer" and entering your Adobe ID credentials.
  • If you have previously downloaded your book to another computer, please use the same Adobe ID when authorizing subsequent devices.
  • We may need to reissue you a new link. Please contact us at orders@cognella.com or 858-552-1120 ext. 503.
If you receive this error message, you may need to disable firewall, antivirus, or proxy software temporarily. Firewall, antivirus, and proxy software can intercept the activation request from Adobe Digital Editions to the activation server. If you are encountering this error, try temporarily disabling or verifying any software that may be blocking Adobe Digital Editions from accessing the internet or activation server. Also, verify your system's date and time settings are correct. If you are on a computer where you can't change the firewall settings, you may not be able to read our ebooks. You can request a return here: http://cognella.com/returns/
You may encounter problems with authorization, which will result in an error that says one of the following:
  • "E_ACT_NOT_READY"
  • "E_AUTH_NOT_READY"
  • "E_ADEPT_INTERNAL"
  • "E_CHECK_ACTIVATION" or "ERROR! CHECK ACTIVATION"
You may need to deauthorize and reauthorize Adobe Digital Editions.
  1. Open Adobe Digital Editions. If you have a book open, be sure to exit the book and go to your Bookshelf Library.
  2. Deauthorize Adobe Digital Editions by navigating to "Help > Erase Authorization," or press the following on your keyboard: CMD+SHIFT+D.
  3. If prompted for your Adobe ID password, enter it and hit "Continue." Click "Erase Authorization" on the window that appears, then click OK.
  4. After your authorization is removed, please try to download your book again.
  5. If you have previously downloaded your book to another computer, please use the same Adobe ID when authorizing subsequent devices.
  • Adobe requires that you create an ID and password in order to access their suite of products across multiple devices. You may already have an Adobe ID even if you have not used Adobe Digital Editions. If you do not already have an account, you can sign up here.
  • If you have an Adobe ID but forgot your password, you can request a reset password here.
  • Once you have the Adobe ID and password, enter it when prompted by Adobe Digital Editions. Your book should then immediately begin downloading.

Troubleshooting for PCs

  1. Go to the Adobe Digital Editions Download Page and download the Adobe Digital Editions 4.5.X Installer for Windows. DO NOT click on the App Store or Google Play buttons.
  2. Once completed, click on the file to begin the installation process for Adobe Digital Editions.
    • Proceed through each window until your computer begins installing Adobe Digital Editions onto your device.
    • Once installed, please leave the program open in the background.
  3. On our website, log into your account and go to "My Digital Materials" to download the link for your ebook.
  4. Once the download is complete, right-click the file called URLLink and choose “Open in Folder,” then drag and drop the file into Adobe Digital Editions. Or, double-click the icon and it should open automatically.
  5. You will be prompted to authorize your device with an Adobe ID. Please authorize your device with your Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
If your device attempts to automatically open your ebook in a program other than Adobe Digital Editions (ADE), you may need to manually open the ebook from within ADE.
  1. Open Adobe Digital Editions and make sure you are in the Library View (not reading an ebook).
  2. Go to File and select Add to Library.
  3. Search the Downloads folder.
  4. Change the File Type from "Ebooks" to "Adobe Content Server Message."
  5. Find the file called URLLink (if there are multiple files, choose the file with the highest number). Double-click or drag and drop the file into Adobe.
  6. Authorize your computer with your Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
If you receive this error message, verify that you have authorized Adobe Digital Editions with an Adobe ID by following these steps:
  • Click "Help" at the top of Adobe Digital Editions.
  • If "Authorization Information" is grayed out, please authorize  by clicking "Authorize Computer" and entering your Adobe ID credentials.
  • If you have previously downloaded your book to another computer, please use the same Adobe ID when authorizing subsequent devices.
  • We may need to reissue you a new link. Please contact us at orders@cognella.com or 858-552-1120 ext. 503.
If you receive this error message, review your system's date and time settings. The clock time, date, and time zone must match where you currently reside.
  1. Right-click the clock readout in the bottom right of your screen.
  2. Click "Adjust date/time."
    • Verify that the time zone is correct.
  3. Click "Internet Time."
  4. Click "Change settings..."
  5. Verify "Synchronize with an Internet time server" is checked.
  6. Click "Update now" until it successfully syncs with "time.windows.com" (you may have to click multiple times to sync).
  7. After syncing, verify that the date and time are correct.
  8. Download your book again.
  9. Enter your Adobe ID when prompted, and then you should see your book begin to download.
If you receive this error message, you may need to disable firewall, antivirus, or proxy software temporarily. Firewall, antivirus, and proxy software can intercept the activation request from Adobe Digital Editions to the activation server. If you are encountering this error, try temporarily disabling or verifying any software that may be blocking Adobe Digital Editions from accessing the internet or activation server. Also, verify your system's date and time settings are correct. If you are on a computer where you can't change the firewall settings, you may not be able to read our ebooks. You can request a return here: http://cognella.com/returns/
You may encounter problems with authorization, which will result in an error that says one of the following:
  • "E_ACT_NOT_READY"
  • "E_AUTH_NOT_READY"
  • "E_ADEPT_INTERNAL"
  • "E_AUTH_BAD_DEVICE_KEY"
  • "E_CHECK_ACTIVATION" or "ERROR! CHECK ACTIVATION"
You may need to deauthorize and reauthorize Adobe Digital Editions.
  1. Open Adobe Digital Editions. If you have a book open, be sure to exit the book and go to your Bookshelf Library.
  2. Deauthorize Adobe Digital Editions by navigating to "Help > Erase Authorization," or press the following on your keyboard: CTRL+SHIFT+D (on Windows).
  3. If prompted for your Adobe ID password, enter it and hit "Continue." Click "Erase Authorization" on the window that appears, then click OK.
  4. After your authorization is removed, please try to download your book again.
  5. If you have previously downloaded your book to another computer, please use the same Adobe ID when authorizing subsequent devices.
  • Adobe requires that you create an ID and password in order to access their suite of products across multiple devices. You may already have an Adobe ID even if you have not used Adobe Digital Editions. If you do not already have an account, you can sign up here.
  • If you have an Adobe ID but forgot your password, you can request a reset password here.
  • Once you have the Adobe ID and password, enter it when prompted by Adobe Digital Editions. Your book should then immediately begin downloading.

Troubleshooting for iPhone/iPad

  1. Temporarily delete the “Files” app. (Note: this will not delete the files within the app. You can re-download this app from Settings after you've successfully opened your ebook.)
  2. Go to the App Store, then search and download Bluefire Reader.
  3. After it installs, open the app. You'll be prompted to authorize your device with an Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
  4. Using Safari, go to "My Digital Materials" in your Student Store account and download the link for your ebook. Note, you must use Safari. Other browsers will not open the file correctly.
  5. Choose the option marked “Open in Bluefire Reader.”
Note: Do not lock device when downloading as it may disrupt the download process.

Troubleshooting for Android/Nook/Kindle Fire

Kindle users: The Amazon Kindle Fire is the only type of Kindle product line that is supported.
  1. Download Bluefire Reader from the Google Play Store.
  2. After installing it, open the app. You will be prompted to authorize your device with an Adobe ID and password. If you have not created an Adobe ID, please register for an account here.
  3. Using any web browser, go to "My Digital Materials" in your Student Store account and download the link for your ebook.
  4. Choose the option marked “Open in Bluefire Reader.”
Note: Do not lock device when downloading as it may disrupt the download process.

Troubleshooting for other mobile devices

  1. Please follow the instructions to download your ebook onto your desktop or laptop.
  2. Important: Before you plug your e-reader into your Mac or PC, you'll need to close Adobe Digital Editions and make sure it is not running.
  3. Plug in your e-reader.
  4. Start Adobe Digital Editions.
  5. You should see your e-reader in the left pane. Drag the ebook from your Adobe Digital Editions library onto your e-reader.
  6. You should now be able to find and open your ebook on your e-reader.
 These mobile devices do not currently support the reading of our digital materials.
  • Windows RT devices - e.g. Surface RT/2, Vivotab RT, Dell XPS 10, IdeaPad Yoga 11, etc. These devices simply do not allow the installation of necessary applications.
  • Google Chromebook - While support to run Android apps natively in Chrome OS is currently in the works, it's not yet fully supported.
  • E-Ink devices - e.g. Kindle Paperwite 3G, Nook Simpletouch, etc.
  • Kindle users - The Amazon Kindle Fire is the only type of Kindle product line that is supported.
If you purchased an ebook and do not have a compatible device, you may request a refund here: https://cognella.com/returns/