Locate the tracking number we provided you with your order confirmation. With this information, determine if your order is being shipped via USPS or FedEx.
To Track Your Order
If your order is being shipped via USPS, input your tracking number on the USPS website: https://tools.usps.com/go/TrackConfirmAction_input
If your order is being shipped via FedEx, input your tracking number on the FedEx website: https://www.fedex.com/apps/fedextrack/?action=track
To Access the First 30% of a Print Textbook
If you’ve ordered a print textbook from Cognella, but you need to get started on readings or assignments before your book arrives, Cognella provides you with digital access to the first 30% of your purchased text.
The first 30% of your text will download as a PDF file, which you can access in Adobe Reader, a free digital reading application. Verify that Adobe Reader is installed on your computer or device on the Adobe website: https://get.adobe.com/reader/.
Once you’ve verified Adobe Reader is installed, log in to your account, click on the My Digital Materials tab, and select the Cognella title you’d like to begin reading.
If you have additional questions regarding shipping, check out our Frequently Asked Questions below.
- If you live on campus, check in with the mail service that delivers packages to your campus. Please note that some campuses have separate locations for USPS and FedEx packages.
- If you live in an apartment complex or off-campus housing, check in with your leasing or management office to see if the package was left with them (it may not fit in your mailbox). You may need to contact your local post office to pick up your package (some leasing offices refuse to accept packages). For more information on contacting your local post office, call 1-800-ASK-USPS or visit http://www.usps.com/postmasterfinder/.
- If you have roommates, check in with them to see if they picked up your package and forgot to tell you it arrived.