Tracking

To Track Your Order

Locate the tracking number we provided you with your order confirmation. With this information, determine if your order is being shipped via USPS or FedEx.

If your order is being shipped via USPS, input your tracking number on the USPS website: https://tools.usps.com/go/TrackConfirmAction_input

If your order is being shipped via FedEx, input your tracking number on the FedEx website: https://www.fedex.com/apps/fedextrack/?action=track

To Access the First 30% of a Print Textbook

If you’ve ordered a print textbook from Cognella, but you need to get started on readings or assignments before your book arrives, Cognella provides you with digital access to the first 30% of your purchased text.

The first 30% of your text will download as a PDF file, which you can access in Adobe Reader, a free digital reading application. Verify that Adobe Reader is installed on your computer or device on the Adobe website: https://get.adobe.com/reader/.

Once you’ve verified Adobe Reader is installed, log in to your account, click on the My Digital Materials tab, and select the Cognella title you’d like to begin reading.

If you have additional questions regarding shipping, check out our Frequently Asked Questions below.

Shipping FAQs

If it's been less than five business days since your order was shipped, your course materials may be on their way! To track your order, locate the tracking number we provided in your order confirmation email. Use that number to track your shipment at USPS or FedEx (if you are unsure of your tracking number, please contact us at orders@cognella.com). If the tracking system says your shipment has been delivered, but you haven't received your order, review the following options, which are based on your shipment location:
  1. If you live on campus, check in with the mail service that delivers packages to your campus. Please note that some campuses have separate locations for USPS and FedEx packages.
  2. If you live in an apartment complex or off-campus housing, check in with your leasing or management office to see if the package was left with them (it may not fit in your mailbox). You may  need to contact your local post office to pick up your package (some leasing offices refuse to accept packages). For more information on contacting your local post office, call 1-800-ASK-USPS or visit http://www.usps.com/postmasterfinder/.
  3. If you have roommates, check in with them to see if they picked up your package and forgot to tell you it arrived.
If these steps don't help you locate your course materials, or the tracking database doesn't state that your shipment has arrived, please contact us at orders@cognella.com or 858-552-1120 ext. 503 (toll-free at 800-200-3908 ext. 503). We'll remedy the situation as soon as possible!
If your order has already shipped, our customer service team won't be able to change the shipping address associated with your original order. However, you can contact the mail carrier (USPS or FedEx) to provide them with information regarding your order to see if they can reroute the package to a new address. If your order has not shipped yet, contact contact us at orders@cognella.com or 858-552-1120 ext. 503 (toll-free at 800-200-3908 ext. 503) immediately. Our customer service team will look into your order to see if we can change your address before your package ships. In either case, be sure to log in to your Cognella Student Store account and update your shipping address there, so that we ship your materials to the correct address the next time you order with us.
Please complete our return request form, including details about your damaged course materials. A team member will be in contact with you as soon as possible to remedy the situation.