Access Digital Materials

Cognella course materials that can be accessed digitally include Cognella ebooks, the first 30% of a Cognella textbook you’ve ordered in print format, and Cognella Active Learning activities.

All course materials must be purchased before you can access them digitally. For ordering instructions, visit our Purchase page.

To Access Cognella eBooks

Cognella ebooks are accessible via a free digital reading program called Adobe Digital Editions (ADE). You’ll need to install ADE on your computer or mobile device to download Cognella ebooks. For detailed instructions on installing ADE, read our FAQs.

Once you’ve installed ADE on your preferred device, log in to your store account, click on the My Digital Materials tab, and select the Cognella ebook you’d like to access.

To Access the First 30% of a Print Textbook

If you’ve ordered a print textbook from Cognella, but you need to get started on readings or assignments before your book arrives, Cognella provides you with digital access to the first 30% of your purchased text.

The first 30% of your text will download as a PDF file, which you can access in Adobe Reader, a free digital reading application. Verify that Adobe Reader is installed on your computer or device on the Adobe website: http://get.adobe.com/reader/.

Once you’ve verified Adobe Reader is installed, log in to your store account, click on the My Digital Materials tab, and select the Cognella title you’d like to begin reading.

To Access Cognella Active Learning

If you purchased an access code for Cognella Digital Learning from your bookstore, go to store.cognella.com/codes/redeem to redeem your access code.

Next, determine if your Cognella Active Learning environment is Hosted or Integrated. The easiest way to do this is to search your order confirmation email from Cognella for the word Hosted or Integrated. The type of environment your professor selected will determine how you’re able to access your course content.

 

For Hosted Cognella Active Learning

When you enrolled in your course and purchased your Cognella Active Learning materials, Cognella sent you an Active Learning invitation email. This message includes the email address you’ll use to log in, as well as a Get Started button you can click to initiate the login process. If you can’t find the course invitation email in your inbox, check your Spam and Junk folders.

When you click the Get Started button, you’ll be redirected to a page dedicated to your course. Click the green Accept button in the upper right-hand corner. You’ll be directed to create a Cognella Active Learning student account, which is distinct and separate from your Cognella Student Store account or any other account you have with your school.

To finalize your registration, create a password, enter your time zone, agree to the Cognella Active Learning terms, and click Register.

Once you’ve completed your registration, go to https://active.cognella.com to access your course materials.

If you have questions regarding Hosted Cognella Active Learning, check out our Frequently Asked Questions page.

 

For Integrated Cognella Active Learning

The Cognella Active Learning activities for your course have been integrated directly into your school’s learning management system (Blackboard, Canvas, or Moodle). Find your course in your school’s learning management system and look for the Cognella Active Learning links. If you can’t easily find the materials, ask your professor how the course has been organized.

If you have questions regarding Integrated Cognella Active Learning, check out our Frequently Asked Questions page.

Digital Materials FAQs

Digital course materials can be read on your Windows PC, Mac or mobile device. When you click to buy your course materials in the store, you will see format options Print or Digital (or some combination of the two). If you order your course materials in Print format you will receive immediate access to a partial digital download. The partial digital download typically includes 30% of the materials, allowing you to begin reading while your print materials ship in the mail. If you order your course materials in Digital format you will receive immediate access to a full digital download. Save money when you order digital materials as they are priced lower than the print format. Digital materials are convenient because they are portable, easy to bring to class, and immediately available after your purchase. Add-ons allows you to easily bundle the digital materials with a print copy or vice versa - getting the benefits of both print and digital at the best value. Digital materials are managed and read using Adobe Digital Editions, which you can download and install for free on your Windows PC, Mac or mobile device. Please note that the digital content files cannot be opened on a regular PDF reader such as Adobe Reader or Apple Preview. Review Digital Setup for detailed instructions on setting up your digital materials. For most materials, you can highlight, annotate, and bookmark your digital materials for quick and easy reference. You can also zoom in on items or use search for easy navigation. IMPORTANT: A small number of courses do not have the digital format option available due to restrictions on digital distribution from 3rd party vendors. When you select your course materials from the store you will see the format options available for that course. If you have any further questions, please contact us at orders@cognella.com or 800-200-3908 ext. 503.
After you complete your order, your digital materials are available immediately for download from the My Digital Materials. You will also be prompted to view your digital materials when you complete your purchase. Digital materials are read using Adobe Digital Editions, which you can download and install for free on your Windows PC, Mac or mobile device. Please note that the digital content files cannot be opened on a regular PDF reader such as Adobe Reader or Apple Preview. Review Digital Setup for detailed instructions on setting up your digital materials.
Digital materials can be viewed on Windows PC, Mac, iOS, and Android devices. For Windows and Mac OS, you need to download and install the Adobe Digital Editions application. For iOS and Android, please download Bluefire Reader. Both programs support industry-standard PDF/A file format with Adobe ebook DRM (Digital Rights Management).
You can read on your Windows PC or Mac using Adobe Digital Editions (see system requirements). You can also use Bluefire Reader on supported mobile devices.
You will not be able to read your digital materials on your regular PDF viewer. You must download and install Adobe Digital Editions (for Windows and Mac OS devices) or Bluefire Reader (for iOS and Android devices).
When you purchase the print format of a Cognella textbook, we offer a digital download of up to 30% of the materials, so you can read and study while print materials are shipped to you. The digital download can be accessed in the My Digital Materials section of your store account and can be viewed in Adobe Reader.
Adobe Reader is a free application to view PDF files, including the 30% partial digital download for print materials you have purchased through the store. Verify that Adobe Reader is installed on your computer: https://get.adobe.com/reader/ through the Adobe website.
If you are past the 180-day time period, you will no longer have access to your course digital materials. If you are still within 180 days from the date of purchase, please contact us at orders@cognella.com or 800-200-3908 ext. 503.
Both the link from the "My Digital Materials" store page and your digital materials in Adobe Digital Editions will expire in 180 days.
Though you can attach the downloaded file to an email message and send it, you will not be able to read the file on any other system without downloading the Adobe Digital Editions software and activating it with your Adobe ID.
We are required by many of our publisher partners and the other third parties from whom we request permission to protect and limit access to our digital materials to protect the copyright. Because of the time restriction on our digital materials, we offer discounted pricing. By purchasing digital materials you can save money and easily bundle it with print materials - getting the benefits of both print and digital at the best value.
Adobe ID is a unique identifier that allows you to assign digital materials to an Adobe account, so you can view these materials on all compatible devices you own, regardless of the device where you first downloaded the materials. Once you create your Adobe ID, you must activate either Adobe Digital Editions or Bluefire Reader on your additional devices with your unique Adobe ID.
Adobe sometimes refers to an Adobe ID as a Vendor ID; they are the same.
Your Adobe Digital Editions or Bluefire Reader software is being authorized with your Adobe ID, allowing you to access your books on multiple devices (personal computer, iOS/Apple devices, Android devices, and more).
Adobe Digital Editions is the application used by students to view and manage digital materials downloaded through the store. Adobe Digital Editions acts like a bookshelf for managing and storing all of your digital materials, making them easily accessible and portable. These digital materials can be read through your Mac or Windows PC. For most materials, you can highlight, annotate, and bookmark your digital materials for quick and easy reference. You can also zoom in on items or use search for easy navigation. Adobe Digital Editions is required in order to view your digital materials on a Windows PC or Mac purchased through the store. These digital materials are DRM (Digital Rights Management) protected files.
  • Navigate to http://www.adobe.com/solutions/ebook/digital-editions.html.
  • Click "Download" at the top right.
  • Select Windows or Macintosh depending on your computer's operating system.
  • Open the Digital Editions installer (ADE_4.5_Installer) and follow the instructions.
  • If you have a previous version of Digital Editions installed, you may be prompted to migrate books in your library.
  • Detailed instructions with screenshots can be found here.
To migrate to the newer Digital Editions 4.5, please follow the install instructions. During the process, you will be prompted to migrate books in your library and uninstall the older version.
Windows
  • Intel Pentium 4 processor or later
  • Windows 7 (32 or 64 bit running in 32-bit mode)
  • 512MB of RAM (1GB recommended)
  • 40MB of available hard-disk space
Mac OS
  • Intel Core Duo or faster processor
  • Mac OS X v10.8 or later
  • 512MB of RAM (1GB recommended)
  • 75MB of available hard-disk space
Linux
  • Not supported
Latest specifications: http://www.adobe.com/solutions/ebook/digital-editions/tech-specs.html
Digital materials cannot be viewed in Adobe Reader. Please download and install Adobe Digital Editions. If you have already installed Adobe Digital Editions on your computer and your book is opening with a PDF viewer, try dragging and dropping the URLLink.acsm file on to your Digital Editions window. Alternatively, try right-clicking the URLLink.acsm file and opening with Adobe Digital Editions. IMPORTANT: Please note that Adobe Digital Editions is not the same as Adobe Reader or Adobe Acrobat.
For Adobe Digital Editions (Windows PC and Mac)
  • From library view within Adobe Digital Editions, press CTRL+SHIFT+D (or CMD+SHIFT+D) on your keyboard.
  • Click "Erase Authorization."
Your notes and bookmarks are stored within Adobe Digital Editions and cannot be exported or shared to other devices.
No. Due to restrictions from publishers and content owners, DRM (Digital Rights Management) protection on your digital materials prevents you from printing to a PDF file.
Bluefire Reader is the app that allows you to read your digital materials on your iOS or Android mobile devices.
Click "Info" at top right of Bluefire Reader, then click "Deauthorize" and confirm.
Below are detailed instructions for the most common problems students have with installing Digital Editions or downloading our materials. If you are unable to find the solution to your problem here, please know that our customer service representatives are available to help. You can contact us at orders@cognella.com or 800-200-3908 ext. 503.
If you have any issues getting your ebook to open, try opening Digital Editions and navigating to "File > Add to Library". From there, browse for the URLLink.acsm file in your "Downloads" folder. Make sure to change the file type to Adobe Content Server Message (*.acsm) (from E-Books).
The most common error messages are listed below.
  1. "E_ACT_NOT_READY"
  2. "E_AUTH_NOT_READY"
  3. "E_ADEPT_INTERNAL"
  4. "E_AUTH_BAD_DEVICE_KEY"
  5. "E_CHECK_ACTIVATION" or "ERROR! CHECK ACTIVATION"
If you receive one of the above error messages, follow the below steps to resolve. Solution: Deauthorize and reauthorize Adobe Digital Editions or Bluefire Reader. For Adobe Digital Editions (Windows PC and Mac)
  • Open Adobe Digital Editions. If you have a book open, make sure to exit the book and go to your bookshelf library.
  • Deauthorize Adobe Digital Editions by navigating to "Help > Erase Authorization," or press the following on your keyboard: CTRL+SHIFT+D (on Windows), or CMD+SHIFT+D (on OS X).
  • If prompted for your Adobe ID password, enter it and hit "Continue." Click "Erase Authorization" on the window that appears, then click OK.
  • After your authorization is removed, please try downloading your book again.
  • If you have previously downloaded your book to another computer, please use the same Adobe ID when authorizing subsequent devices.
For Bluefire Reader (iOS and Android mobile devices)
  • Click "Info" at top right of Bluefire Reader.
  • Click "Deauthorize" and confirm deauthorization.
  • Click "Authorize" and enter your Adobe ID credentials.
  • After following the above steps, please try downloading your book again.
The latest version of Digital Editions sometimes errors when deactivating an Adobe ID (with the "please try later" error). In order to resolve, you will need to downgrade to Digital Editions 3.0. Here's how: For Adobe Digital Editions (Windows)
  1. Navigate to Start > Control Panel > Programs and Features (may be listed under "Programs" or "Add/Remove Programs" depending on operating system).
  2. Click "Adobe Digital Editions 4.X" in the uninstall list and click "Uninstall."
  3. When prompted with a new dialog, click "Uninstall" again to confirm removal, then click "Close."
  4. Now that Digital Editions is removed from your computer (no longer listed in add/remove list), install Adobe Digital Editions 3.0 from this link.
  5. Try downloading your book again and open with Digital Editions 3.0.
  6. Enter your Adobe ID when prompted, then you should see your book begin downloading.
For Adobe Digital Editions (Mac OS X)
  1. Navigate to Applications folder. To do this, click Finder (bottom left of dock), then click on "Applications" on the left-hand side.
  2. Remove Adobe Digital Editions from your applications folder. To do so, click the application in the list (highlight) and delete (move to trash), or right-click application and move to trash.
  3. If you have OS X 10.7 "Lion" or newer, install Adobe Digital Editions 3.0 from this link.
  4. If using an older version of OS X (before 10.7), install Adobe Digital Editions 2.0 from this link.
  5. Try downloading your book again and open with Digital Editions 3.0 or 2.0.
  6. Enter your Adobe ID when prompted, then you should see your book begin downloading.
This error occurs when digital materials are opened with Adobe Acrobat or Adobe Reader. If you have not already installed Adobe Digital Editions on your computer, follow the detailed instructions listed here. If you have already installed Adobe Digital Editions on your computer, and your book is opening with a PDF viewer, try dragging and dropping the URLLink.acsm file into your Adobe Digital Editions window. You can also try right-clicking the URLLink.acsm file and opening with Adobe Digital Editions.
Verify that you have authorized Adobe Digital Editions with an Adobe ID by following the below steps.
  • Click "Help" at the top of Adobe Digital Editions.
  • If "Authorization Information" is grayed out, please authorize your Adobe Digital Editions by clicking "Authorize Computer" and entering your Adobe ID credentials.
  • If you have previously downloaded your book to another computer, please use the same Adobe ID when authorizing subsequent devices.
  • We may need to reissue you a new link, please contact us at orders@cognella.com or 800-200-3908 ext. 503.
Solution 1: Disable firewall, antivirus, or proxy software temporarily. Firewall, anti-virus, and proxy software can intercept the activation request from Adobe Digital Editions to the activation server. If you are encountering this error, try temporarily disabling or verifying anything software that may be blocking Adobe Digital Editions from accessing the internet or activation server. Solution 2: Verify your system's date and time settings.
Verify your system's date and time settings - the clock time, date, and time zone must match where you currently reside. After updating and syncing your clock with the internet, try downloading your book again. For Windows 10, 8.1, 8, 7, or Vista
  • Right-click clock at bottom right.
  • Click "Adjust date/time."
    • Verify that the time zone is correct.
  • Click "Internet Time."
  • Click "Change settings..."
  • Verify "Synchronize with an Internet time server" is checked.
  • Click "Update now" until it successfully syncs with "time.windows.com" (may have to click multiple times to sync).
  • After syncing, verify that the date and time is correct.
For Windows XP
  • Right-click clock at bottom right.
  • Click "Adjust date/time."
  • Click "Time Zone" tab.
  • Verify that the time zone is correct.
  • Click on "Internet Time."
  • Verify "Synchronize with an Internet time server" is checked.
  • Click "Update now" until it successfully syncs with "time.windows.com" (may have to click multiple times to sync).
  • After syncing, verify that the date and time is correct.
For Mac OS X
  • Navigate to System Preferences > Date & Time.
  • Verify "Set Date & Time automatically" is enabled.
  • Under "Time Zone", verify "Set time zone automatically using current location" is enabled. Or, make sure time zone is correct.
The latest version of Digital Editions requires OS X 10.8 "Mountain Lion" or newer. If using an older version of OS X (before 10.8), you will not be able to open Digital Editions and will need to downgrade to Digital Editions 3.0 or 2.0. Here's how:
  1. Navigate to Applications folder. To do this, click Finder (bottom left of dock), then click on "Applications" on the left-hand side.
  2. Remove Adobe Digital Editions from your applications folder. To do so, click the application in the list (highlight) and delete (move to trash), or right-click application and move to trash.
  3. If you have OS X 10.7 "Lion" or newer, install Adobe Digital Editions 3.0 from this link.
  4. If using an older version of OS X (before 10.7), install Adobe Digital Editions 2.0 from this link.
  5. Try downloading your book again and open with Digital Editions 3.0 or 2.0.
  6. Enter your Adobe ID when prompted, then you should see your book begin downloading.
  • Your book may have printing limitations due to copyright restrictions or other factors. You can check the printing allowance by going to the File tab, "Item Info," and see "Printing" permissions on the bottom of the dialog box.
  • Printing access is available only on the first computer where digital materials are downloaded. Subsequent downloads of your digital materials to other computers will allow materials to be viewed through Adobe Digital Editions, but not printed. If you first downloaded your book to a mobile device, you will not be able to print from another computer.
  • If you feel there is an error with your printing allowance, please contact us at orders@cognella.com or 800-200-3908 ext. 503.
This error occurs when device goes into sleep while in the process of downloading materials. Solution 1: Change your auto-lock timing. In iOS: Settings > General > Auto-lock > Never. Once downloaded, you can revert to your previous auto-lock settings Solution 2: Continuously tap the screen so the device does not sleep.

Hosted Cognella Active Learning FAQs

  1. If you've enrolled in or been invited to a course, you will receive an email invitation containing the email address to use for your login. Click the Get Started button in the email (or copy and paste the URL into your web browser) to accept the course invitation. Note: Make sure to check your Spam or Junk folder if the invitation is not in your inbox.
  2. When you are in the page for your course, press the green Accept button in the upper right corner. You will then be directed to create an account. This account is separate from your Cognella Student Store account and any university account you may have.
  3. To finalize your registration, enter a password, enter your time zone, check the box next to "I agree to terms of use and privacy policy," and press the Register button.
  4. Once you have completed registration, go to https://active.cognella.com to log in.
  1. Make sure you look for your invitation in the inbox associated with the email address you used to purchase your learning materials in the Cognella Student Store. Also, check your spam/junk email folder.
  2. If you cannot locate the email invitation, please forward your order confirmation email to orders@cognella.com or submit a support ticket at http://cognellahelp.freshdesk.com, providing your first and last name, email address, school, course name, section number, and order number with a brief explanation of the issue. You can also reach a customer service team member at 800-200-3908 ext. 503.
There are several ways to get help:
  1. Check the FAQs at http://cognellahelp.freshdesk.com
  2. Email the Cognella Active Learning help desk at orders@cognella.com, providing your name, school, course, and section number so we can better assist you.
  3. Call a customer service team member at 800-200-3908 ext. 503.

Integrated Cognella Active Learning FAQs

On an integrated platform, Cognella Active Learning activities have been integrated directly into your school’s learning management system (Blackboard, Canvas, or Moodle). Navigate to your course in your school's learning management system and look for the Cognella Active Learning links. If you can’t find the materials, ask your professor how the course has been organized.
Cognella Active Learning activities are integrated directly into your school’s learning management system. In order to facilitate the link between the two systems, we need to use the email address that is also used by your school’s learning management system.
If you didn’t use your school email address, your Cognella Active Learning materials won't be able to sync up with your school's learning management system, and you won’t be able to access the activities when you log in. Please contact our customer service team so we can update your account by emailing orders@cognella.com or calling 800-200-3908 ext. 503.
Please contact us at orders@cognella.com or 800-200-3908 ext. 503, so we can adjust your Cognella Active Learning enrollment.