Our online store accepts all major credits cards including American Express, Discover, Mastercard, Visa, and MasterCard/Visa debit cards.
If you're having trouble locating your course materials, they may be sold exclusively through your campus bookstore or they may be published by another academic publisher. Double-check with your professor or TA to ensure your learning materials are published by Cognella and to see if they might have some direct purchase links for you. If you have an email from your professor directing you to the Cognella Student Store, and you still can't find your course materials on our site, please contact us at firstname.lastname@example.org or 858-552-1120.
Please fill out our return request form. When you do, please specify that you ordered the wrong materials and need to exchange them. Once submitted, a manager will review your form and be in touch as soon as possible.
Why is there an “Email Me When Ready” button instead of an “Add to Cart” button on my course materials page?
An "Email Me When Ready" button means that your course materials are not quite ready for sale. We are actively working on getting these materials ready for your course. If you click the "Email Me When Ready" button, we'll email you as soon as your course materials are available for purchase.
Cognella subscribes to an on-demand printing model. This means we only print what students order through our online store, we don't keep regular inventory or back stock of any course materials, and we print and ship each order individually from several locations across the country. These practices reduce our overhead costs and shipping times—and help to keep our prices low. For these reasons, all sales are final and, in most cases, we don't accept returns or issue refunds for course materials. However, we do realize that some situations can't be controlled, and we will try to make exceptions for reasonable circumstances. If you'd like to request a return or refund, please complete our return request form. Once submitted, a manager will review your request and will be in touch as soon as possible.
Please complete our return request form, including details about your damaged course materials. A team member will be in contact with you as soon as possible to remedy the situation.