All sales are final and we do not accept returns or issue refunds for course materials. As a small business, we must be strict about this policy in order to keep our costs and prices as low as possible. We subscribe to an on-demand printing model, so we print and ship each order individually from several locations across the country. We don't carry regular inventory to be able to sell that book to someone else. These practices reduce our overhead costs and shipping times—and help keep our prices lower than other publishers. However, we do realize that some situations can be outside of your control, and we will try to make exceptions for reasonable circumstances. If you feel that your case deserves special consideration, please answer the questions on our return request form
. Once submitted, a manager will review your circumstances and be in touch as soon as possible.