All sales are final and we do not accept returns or issue refunds for course materials. As a small business, we must be strict about this policy in order to keep our costs and prices as low as possible. We print and ship each order individually from several plants across the country. Your book is created just for you and we do not carry inventory to be able to sell that book to someone else. This process reduces our overhead costs and shipping times—and helps keep our prices lower than other publishers.
However, we do realize that some situations can be outside of your control, and we will try to make exceptions for reasonable circumstances. If you feel that your case deserves special consideration, please answer the questions on the form provided.
Once submitted, a manager will review your circumstances and be in touch as soon as possible. Let us know if you have any further questions.