Below are detailed instructions for the most common problems students have with installing Digital Editions or downloading our materials. If you are unable to find the solution to your problem here, please know that our customer service representatives are available to help. You can contact us at orders@cognella.com or 858-800-2675.
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Verify that you have authorized Adobe Digital Editions with an Adobe ID by following the below steps. Click “Help” at the top of Adobe Digital Editions. If “Authorization Information” is grayed out, please authorize your Adobe Digital Editions by clicking “Authorize Computer” and entering your Adobe ID credentials. If you have previously downloaded your book […]
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Your book may have printing limitations due to copyright restrictions or other factors. You can check the printing allowance by going to the File tab, “Item Info,” and see “Printing” permissions on the bottom of the dialog box. Printing access is available only on the first computer where digital materials are downloaded. Subsequent downloads of […]
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