If you’ve enrolled in or been invited to a course, you will receive an email invitation containing the email address to use for your login. Click the Get Started button in the email (or copy and paste the URL into your web browser) to accept the course invitation. Note: Make sure to check your Spam […]
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Double-check the inbox associated with the email address you used to purchase your learning materials in the Cognella Student Store. Also, check your Spam or Junk email folders. If you can’t locate the email invitation, forward your order confirmation email to orders@cognella.com. Please provide your first and last name, email address, school, course name, section number, […]
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If you can log into your account but certain features are missing–for example, flashcards are showing blank images–the problem may be with your browser. Also if you try to navigate through the course but are redirected to the dashboard, it’s most likely a browser issue. First, try using a different browser. Chrome, Firefox, or Safari […]
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The Hosted Cognella Active Learning platform is based on the Canvas learning management system. The Canvas student user guides are an excellent resource for learning how to perform tasks within the system, such as how to check your grades, submit an assignment, or update your time zone or profile settings. Cognella Active Learning has made […]
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There are several ways to get help: Email the Cognella Active Learning help desk at orders@cognella.com. Please provide your name, school, course name, and section number so we can better assist you. Call a customer service team member at 858-800-2675.
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